When will my Check Payment dispute investigation begin?
The investigation will begin the day you notify us of the issue. If you report the dispute after business hours, on weekends, or on holidays, the investigation will start on the next business day. We’ll keep you informed through the Message Center as the process moves forward.
How long will it take to resolve a Check Payment dispute?
Dispute resolution timeframes may vary depending on the transaction and investigation details. We’ll provide updates and notify you of the outcome through the Message Center.
Who can dispute a Check Paymant?
Any account holder listed on the account can initiate a Check Payment dispute. Tip: Make sure you have the transaction details ready when you contact us—we’ll guide you through the next steps.
What should I do if I see a check payment I don’t recognize?
If you notice a transaction that appears unfamiliar or incorrect:
How can I help prevent unauthorized Wire Transfer dispute?
To help protect your account and reduce the risk of unauthorized wire activity, we recommend the following: Disclaimer: While these steps can help reduce the risk of unauthorized wire transfers, no method is guaranteed. If you notice any suspicious activity, please contact us immediately.
How long do I have to dispute a Wire transfer?
If you believe a wire transfer is fraudulent, notify us immediately. The sooner you report it, the better we can attempt to assist and minimize potential loss.