How long do I have to dispute a Bill Payment?
If you believe a bill payment was unauthorized or incorrect, please notify us as soon as possible. The sooner you report it, the better we can review the transaction and attempt to assist. We will evaluate your claim based on the details provided and guide you through the next steps. Disclaimer: Timely reporting is important, […]
What should I do if I see a Bill Pay transaction I don’t recognize?
If you notice a transaction that appears unfamiliar or incorrect:
How can I help prevent unauthorized check payments?
To help protect your account and reduce the risk of unauthorized check activity, we recommend the following: Disclaimer: While these precautions can help reduce the risk of unauthorized check payments, no method is guaranteed. Stay vigilant and report any suspicious activity immediately.
Can I cancel a Check Payment dispute after filing?
Dispute cancellations are reviewed on a case-by-case basis. Reach out to our Customer Care and we will provide next steps.
Will I get my money back right away?
We will review your dispute and provide all updates through your online banking. Tip: Check your online banking regularly and respond promptly to any requests for information—this helps us continue working on your dispute without interruption.
What happens after I file a Check Payment dispute?
Once you submit a dispute, here’s what you can expect: Tip: Check your Message Center regularly and respond promptly to any requests to help avoid delays in processing your dispute.