What should I do if I see a charge I don’t recognize?
If you notice a transaction that appears unfamiliar or incorrect: Review the transaction details carefully. Some merchants may appear under a different name on your account statement than the name of the business where the transaction occurred. If you still do not recognize the transaction, contact us as soon as possible. We will review the […]
How can I help prevent unauthorized Zelle® transactions?
To help protect your account and reduce the risk of unauthorized Zelle® activity, we recommend the following: Disclaimer: While these steps can help reduce the risk of unauthorized Zelle® transactions, no method is guaranteed to prevent fraud. Please remain vigilant and report any suspicious activity promptly to your bank.
What should I do if I see a charge I don’t recognize?
If you notice a transaction that appears unfamiliar or incorrect:
How can I help prevent unauthorized ACH debits?
You can take the following steps to help reduce the risk of unauthorized ACH debits: Disclaimer: These steps may help reduce the risk of unauthorized ACH debits; however, they do not eliminate all risk. It is important to remain vigilant and report any suspicious activity promptly.
What is an unauthorized ACH transaction?
An unauthorized ACH transaction is an electronic debit from your account that you did not authorize. Before reporting the transaction, consider the following: If none of these apply, contact our Customer Care team immediately.
Can I withdraw a dispute that is still under review?
Yes. If you would like to withdraw a dispute that is currently under review, please contact our Customer Care team. We will assist you with the withdrawal request and explain any next steps that may apply.