What information do I need to place a Stop Payment?
To submit a Stop Payment request, please be prepared to provide the following details: Providing complete and accurate information helps increase the likelihood of successfully stopping the transaction.
Is there a fee for a Stop Payment?
Yes. A $20 fee applies to each Stop Payment request.
What is a Stop Payment?
A Stop Payment is a request you submit to ask the bank to prevent a specific check or electronic (ACH) payment from being processed. If the request is placed in time, we will attempt to block the transaction before it is completed. Customers commonly request a Stop Payment when: Note: Stop Payment requests must be […]
Can I dispute a charge online?
Yes, you can start the process by sending us a secure message through your online banking.
Who can dispute an ACH charge?
Any account holder listed on the account can initiate an ACH dispute. Tip: Make sure you have the transaction details ready when you contact us—we’ll guide you through the next steps.
What should I do if I see a charge I don’t recognize?
If you notice a transaction that appears unfamiliar or incorrect: Review the transaction details carefully. Zelle® transactions may display the recipient’s full name instead of a nickname. If you still do not recognize the transaction, contact us as soon as possible. We will review the transaction with you and guide you through the next steps. […]