What types of transactions cannot be stopped?
Some transactions cannot be stopped once they have been initiated or processed, including: If you notice a transaction you don’t recognize, please contact us right away so we can review the activity and guide you through any available options.
Can I place a Stop Payment on a debit card transaction?
Card transactions work differently, and a Stop Payment cannot be placed on these types of transactions. If you notice a transaction you don’t recognize, please contact our Customer Care team right away so we can review the activity and guide you through the next steps.
How quickly does a Stop Payment take effect?
Stop Payments generally take effect quickly; however, timing can vary based on a few factors: For the best chance of success, we recommend submitting your Stop Payment request as early as possible.
Can I stop a recurring ACH payment?
Yes, you can request a Stop Payment on a future recurring ACH payment. We also recommend canceling the payment directly where it was set up or contacting the merchant to stop the authorization. This can help prevent any additional charges from being processed.
Can I place a Stop Payment on a transaction that has already cleared?
No. Once a transaction has been processed and posted to your account, a Stop Payment cannot be placed.
How long does a Stop Payment remain in effect?
Stop Payment timeframes can vary depending on the type of transaction and the terms of your account. For the exact duration that a Stop Payment remains in effect, refer to the Stop Payment section of our Quontic Bank Disclosure Required By Federal Law