How long do I have to dispute a charge?
If you believe a transaction is fraudulent, please notify us immediately to minimize further activity. The sooner you report, the better we can protect your account and minimize your liability.
Can I dispute a pending charge?
Pending charges may change before final posting. For assistance and next steps, contact Customer Care.
Who can dispute a Debit or ATM Card Charge?
Only the account holder whose name is on the Debit Card, ATM Card, or Pay Ring can initiate a dispute. Tip: If you notice a transaction you do not recognize, first verify that you still have your Debit Card, ATM Card, or Pay Ring in your possession. If the card or Pay Ring is lost, […]
What should I do if I see a charge I don’t recognize?
If you notice a transaction that appears unfamiliar or incorrect: Double-check the details: Some merchants may appear under a different name on your statement than the name of the business where the transaction occurred. Still unsure? Reach out to us immediately. We’ll review the transaction and guide you through the next steps. You can contact […]