How can I prevent fraudulent charges on my debit or ATM card?
To help protect your account and reduce the risk of unauthorized activity, we recommend the following: Disclaimer: While these steps can help reduce the risk of fraud, no method is guaranteed. We recommend staying vigilant and reporting any suspicious activity immediately.
Can I withdraw a dispute that is under review?
Yes. If you would like to withdraw a dispute that is currently under review, please contact our Customer Care team. We will assist you with the withdrawal request and explain any next steps that may apply.
Will I get my money back right away?
We will review your dispute and provide all updates through your online banking. Tip: Check your online banking regularly and respond promptly to any requests for information—this helps us continue working on your dispute without interruption.
What happens after I file a dispute?
Once you submit a dispute, here’s what you can expect: Tip: Check your Message Center regularly and respond promptly to any requests to help avoid delays in processing your dispute.
When will my Debit or ATM card dispute investigation begin?
The investigation will begin the day you notify us of the issue. If you report the dispute after business hours, on weekends, or on holidays, the investigation will start on the next business day. We’ll keep you informed through the Message Center as the process moves forward.
How long will it take to resolve a dispute?
Dispute resolution timeframes may vary depending on the transaction and investigation details. We’ll provide updates and notify you of the outcome through the Message Center.