Can I cancel a Mobile Deposit after submitting it?
No. Once submitted, the deposit cannot be canceled. If you made an error, contact us for assistance.
What happens if I accidentally deposit the same check twice?
If you believe a duplicate deposit has occurred, please contact our Customer Care so we can review and assist you.
What if my deposit is rejected?
If your deposit is not accepted, you’ll receive a notification via email or through our secure Message Center with more details to help you understand why. Some common reasons include, but are not limited to:
How will I know if my deposit was successful?
You’ll receive an email confirmation, and you can check the status under Deposit > Activity in the app.
Should I keep the check after depositing?
Yes. Keep the check for at least 45 days before securely destroying it.
How long does it take for my deposit to clear?
Refer to our Funds Availability Policy within our Quontic Bank Disclosure Required By Federal Law Disclosure for timeframes when your check will be available for use.